Best practices and methodology implemetanción

This is the set of processes, procedures, guidelines and policies that guide the way how the operation is supported in TI.

This model is developed under the philosophy that processes should be aligned to best practices in this case is used and implemented ITIL methodology are best embedded in BPM and document management practices. All this automated by tools to enable BPM to effectively operations of the Software Factory deintegración naturally run through aligned processes defined tools.


Level of Detail

The following diagram shows the existing alignment is shown from the highest level that is model dictating what should be done, through the methodology that tells us how to do it and landing him with the tools that can enable processes for tasks day.



The factors we consider in our implementations include the following dimensions:

arr Vision and Strategy: The global address that relates the role and position of IT within the business.
arr Address: The goals and IT goals for the realization of the strategy.
arr Processes: The processes defined to achieve the objectives and goals defined.
arr People and Culture: Features and necessary skills on staff to meet the defined processes.
arr Culture: The behavior and attitude required in relation to the role of IT within the business.
arr Technology: infrastructure and technological tools necessary to enable processes.

As in all implementation processes we consider the following:


arr Provides clarity on expectations of improvement by management.
arr Offers support elements for the adoption of the model.
arr Define roles and wide scope of vision of the different positions.
arr It is based on team collaboration and horizontal integration of tasks and shared commitments.
arr Generate feelings of fulfillment of goals and satisfactory results.
arr Look for the recognition of the Organization in response to the improvement in performance.


arr Based on Models CMMI, ITIL and PMBOK.
arr Evolve tasks current roles.
arr Enables rapid adoption but is flexible on establishing best practices for the customer.
arr Allows achieve in a short time a defined process and known to all model to a proactive and continuous improvement.
arr Provides a common language within IT.
arr Enables the definition of roles, deliverables and monitoring for IT service management vendors.


arr Enabling processes through technology.
arr Technological solution resolved through tool integration.
arr Tool Selection based on coverage models.
arr Selection based on the ability to integrate the ecosystem of the solution.
arr Credibility based on experience (hands on), not in newsrooms cabinet.
arr Ability to support partners.
arr Objectives: Efficiency, Governance and Control
arr Ease of use and adoption.
arr Process Automation: controlled, consistent and repeatable process.